Exchange and Return
Here you will find an overview of the exchange and return conditions:
Is the article too big, too small, too wide, too tight, too short, too long or just simply not your taste?
Actually we regret that you are not happy with anything which you have ordered, but a return is no problem at all!
Within one month after the receipt of your order you can exchange and return the ordered goods by sending the return request with your order number via mail to firstname.lastname@example.org and your parcel to the following adress:
Please send return and exchange parcels to:
service ameilo GmbH
(!) Please notice: Please write your order number obviously on your parcel, so our warehouse can match the return or exchange accordingly.
Currently we only offer an exchange of the same article to another size. That means if you have ordered “Article A“ in size M, but you need “Article A“ in size L, you can simply use our exchange service.
To exchange the article to another size, write a mail with your order number and the return request to email@example.com . After that you can send your parcel to our warehouse resp. to the above-mentioned address.
Please notice that the shipping costs for the return shipment has to be paid by yourself.
The exchange of an article to another is currently not possible. If you have ordered “Article A“, but you would prefer to have “Article B“ you cannot use our return service (even if the articles have the same value).
If you want to return one article or the whole order, you can exercise your right of revocation within one month after the receipt of your order without giving reasons and send the parcel back to our warehouse.
After your refund we will repay the invoice amount. To make use of your right please use our sample-revocation form and let us know which articles you want to give back. You can either mail it to our business address via courier or simply mail to firstname.lastname@example.org.
You will receive your refund through the same payment method, which you have used for your order.
Please notice that you have to pay the shipping costs for the return shipment to our warehouse in case of a revocation by yourself.
Please take care that your return arrives at our warehouse within one month after you filled out our revocation form. To improve our services and products constantly we will highly appreciate if you give your feedback on the revocation form per mail.